Some Appointment Tips

• Scheduling – Spring and summer are the best seasons for scheduled annual maintenance. For the quickest possible service, we ask that you try and plan accordingly.
• Prep – In preparation for your appointment, we ask that you protect our technicians and your belongings by:
  • Ridding the firebox of ashes
  • Removing belongings from the area being serviced; we need a minimum area of 8’x8′ in front of the appliance
  • Refrain from using the appliance being serviced for 48 hours prior to your appointment for gas and pellet appliances and 48 hours for wood-burning appliances
• Arrival – An average day for our technicians includes morning and afternoon stops, with others possible in between depending on workload.

However, we do ask that you allow us a 1 hour grace period. Although we recognize the value of your time and pride ourselves on being punctual, we sometimes experience unexpected delays. In the event that we are running late, we make it a priority to contact you so that you aren’t left in the dark. Providing us with the best number where you can be reached will help us keep you informed.

Thank you for your trust in the Home Safe name! We look forward to serving you!

Following these easy tips will make everything go more smoothly with your scheduled appointment. At Home Safe Hearth & Chimney, we believe in making things easier for their customers. So what are you waiting for?